1. Who We Are

Peptide Depot UK is an online research peptide supplier operating at peptidedepotuk.com. We are the data controller responsible for your personal data.

For any privacy-related questions contact us at hello@peptidedepotuk.com.

2. What Data We Collect

When you place an order we collect:

• Full name
• Email address
• Shipping address
• Phone number (if provided)
• Telegram handle (if opted in at checkout)
• Payment information (processed securely — we do not store card details)
• Order history and product preferences
• IP address and browser/device data collected automatically

When you sign up to our email list we collect:

• Email address
• First name (if provided)

When you visit our website we automatically collect:

• IP address
• Browser type and version
• Pages visited and time spent
• Referring website
• Cookie identifiers (see Section 9)

3. Why We Collect It

We use your data to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Send marketing emails if you have opted in
• Contact you via Telegram if you have opted in at checkout
• Request reviews via Trustpilot after delivery
• Understand how customers use our website (analytics)
• Prevent fraud and ensure payment security
• Comply with legal and tax obligations
• Improve our website and service

4. Legal Basis for Processing

We process your data under the following legal bases under UK GDPR Article 6:

• Contract performance (Art. 6(1)(b)) — to fulfil your order, process payment, and arrange delivery
• Legal obligation (Art. 6(1)(c)) — to comply with tax, accounting, and regulatory requirements
• Legitimate interests (Art. 6(1)(f)) — to operate and improve our business, prevent fraud, and send Trustpilot review requests to customers who have purchased
• Consent (Art. 6(1)(a)) — for marketing emails and Telegram outreach, which you can withdraw at any time

5. Who We Share Your Data With

We share your personal data only where necessary with the following third parties:

We do not sell your personal data to any third party.

6. International Transfers

Some of our third-party providers are located outside the United Kingdom, including in the European Union, the United States, and China. Where data is transferred outside the UK we ensure appropriate safeguards are in place, including:

• International Data Transfer Agreements (IDTAs) or Standard Contractual Clauses
• UK adequacy regulations where applicable
• Contractual obligations on recipients to protect your data to UK standards

Where data is transferred internationally we share only the minimum necessary and ensure recipients are contractually obligated to use it solely for the purpose of fulfilling your order.

7. How Long We Keep Your Data

• Order data — retained for 7 years for accounting and legal compliance
• Email marketing data — retained until you unsubscribe or request deletion
• Analytics data — retained for 14 months in Google Analytics (default retention setting)
• Account data — retained until you request deletion, subject to legal retention requirements

You can request deletion of your personal data at any time by contacting hello@peptidedepotuk.com. We will action your request within 30 days, subject to any legal retention obligations.

8. Your Rights Under UK GDPR

If you are based in the UK you have the following rights under UK GDPR:

• Right of access — request a copy of the personal data we hold about you
• Right to rectification — request correction of inaccurate or incomplete data
• Right to erasure — request deletion of your personal data (the “right to be forgotten”)
• Right to restriction — request that we limit how we process your data
• Right to data portability — receive your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent — withdraw consent for marketing at any time without affecting prior processing

To exercise any of these rights contact us at hello@peptidedepotuk.com. We will respond within 30 days. We may need to verify your identity before processing your request.

If you are not satisfied with how we handle your data you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority, at ico.org.uk.

9. Cookies

Our website uses cookies. A cookie is a small text file stored on your device. We use the following types of cookies:

You can control and disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information on managing cookies visit aboutcookies.org.

10. Marketing Communications

We send marketing emails only to customers who have opted in at checkout or via our signup form. Every marketing email contains an unsubscribe link. You can also unsubscribe at any time by emailing hello@peptidedepotuk.com.

If you opted in to Telegram communications at checkout, we may contact you via Telegram for order updates and promotions. You can opt out at any time by messaging us directly or emailing hello@peptidedepotuk.com.

11. Research Use Disclaimer

All products sold by Peptide Depot UK are intended for research purposes only. By placing an order you confirm that you are a qualified researcher and that products are not intended for human or veterinary use. This disclaimer does not affect your data protection rights.

12. Changes to This Policy

We may update this policy from time to time. The date at the top of this page reflects the most recent update. For significant changes we will notify customers by email where we hold your address. Continued use of our site after changes constitutes acceptance of the updated policy.